Far more people read the listing than ever reach the homepage, hard freeze season especially. Where the two disagree about steam boilers, the listing wins.
The primary category carries almost everything
Almost all your visibility rests on the single primary category. For a boiler and steam heat outfit, picking a vague one to stay flexible is the standard way to end up findable for nothing.
Set it to the job you want repeating, put the others underneath, and look again whenever hard freeze season changes what you are doing.
Service area or address, not both by accident
A counter you stand behind gets an address. A van gets a service radius with the address hidden. A unit nobody sits in earns reviews from people who drove to Corktown and found it shut.
Draw the radius where you genuinely go. Whether you cross Eight Mile is the honest line, and claiming more thins the listing while filling the phone with jobs you refuse.
Hours, holidays, and snow emergencies
Nothing earns a one-star faster than a wasted drive to Corktown. Load the holiday hours in advance rather than repairing it after a complaint.
Set them for hard freeze season too. If the crew is all on no-heat calls and nobody is at the shop, the listing should say so.
Recent photographs, not a logo
A listing showing steam boilers from this month gets tapped more than one showing a logo. Three or four a month beats twenty once a year.
Photograph the front of the building and wherever the car goes, so somebody arriving from Corktown for the first time knows they have the right place.
Land each tap on the page it asked for
Routing everything to the homepage throws the intent away. Somebody who tapped a listing about a steam boiler should arrive already reading about a steam boiler.
Areas behave the same way. Corktown in the query means Corktown on the screen when the page opens.
Ask for the review at the right moment
Ask standing in front of them, the moment a steam boiler is working again and they are visibly relieved, link already open. A batch email a fortnight later does nothing.
Answer every one, the bad ones especially, written for whoever reads it six months from now, probably while looking at a steam boiler while a January cold snap is going on. That reader is the person you are talking to.
